Returns & Exchanges
At Jervis Family, we want you to love every piece in your home. If you are not completely satisfied with your purchase, we offer a 30-day return policy on all eligible home goods and furniture.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided by our team and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing